Karachi · Lahore · Islamabad · Rawalpindi
Software Support & Security in Pakistan
Support in the same time zone means an outage at 11am is being worked on at 11am. For Karachi clients it can also mean someone in the room, which no remote arrangement replaces.
Short answer
A2Z Global provides support, maintenance and security for business systems in Pakistan — uptime monitoring, security patching, tested backups and fixes — in your own time zone, with an office in Karachi you can visit. We take over systems we did not build, starting with an audit.
Key takeaways
- The dangerous failures are silent: a broken contact form or a failed backup loses money without an error.
- An untested backup is not a backup — restores are tested on a schedule.
- Separate the budget for keeping software running from the budget for improving it.
- Taking over someone else's system starts with an audit, not changes.
/Building for Pakistan
What supporting a system in Pakistan involves
The details that make support & security for Pakistan different from anywhere else — and that we plan for before the first screen is designed.
| What changes | In Pakistan |
|---|---|
| Cover and working hours | Same time zone (PKT, UTC+5). Calls and support run on Pakistani business hours. |
| Data and privacy obligations | Pakistan has no comprehensive personal data protection act in force yet; a draft bill has been in progress for several years. Sector regulators set their own rules — the State Bank for payments and fintech, PTA for telecoms. |
| Invoicing continuity | FBR is moving sales-tax-registered businesses onto digital invoicing integrated with its systems, in phases. Which phase applies to you depends on your registration — confirm your date with your tax adviser before the system is designed. |
| Channels we are reachable on | WhatsApp, Phone calls, SMS |
| Pricing | Business websites start from PKR 35,000. Every other project gets one fixed written quote after a discovery call. |
/How we work with you
Visit us, or work with us remotely
Our office is at Office 102, Bahria Complex 1, MT Khan Road, Karachi — visit before you commit to anything. Businesses in Lahore, Islamabad and the rest of the country work with us on WhatsApp and video calls, at the same price.
Same time zone (PKT, UTC+5). Calls and support run on Pakistani business hours.
/Included
What you get
- 24/7 uptime monitoring
- Security patching & OWASP audits
- Backups & disaster recovery
- SLA-backed incident response
/Work
Projects for Pakistan
/FAQ
Support & Security in Pakistan: common questions
Can you support a system another company built?
Yes. We start with an audit of code, hosting, backups and access, so both of us know what the system is before we agree terms.
Do you keep off-site backups?
Yes, and we test restores on a schedule. A backup nobody has restored is not yet a backup.
Can someone come to our office?
For Karachi clients, yes. Elsewhere in Pakistan support runs on WhatsApp, calls and remote access.