Karachi · Lahore · Islamabad · Rawalpindi
Software Support & Security in Pakistan
Support in the same time zone means an outage at 11am is being worked on at 11am. For Karachi clients it can also mean someone in the room, which no remote arrangement replaces.
We deliver 24/7 monitoring, maintenance, security and support for systems already running for companies in Karachi, Lahore, Islamabad and Rawalpindi — from our office in Karachi, or remotely anywhere in the country.
Outside Karachi? What we build for Lahore and Islamabad & Rawalpindi businesses.
Short answer
A2Z Global provides support, maintenance and security for business systems in Pakistan — uptime monitoring, security patching, tested backups and fixes — in your own time zone, with an office in Karachi you can visit by appointment. We take over systems we did not build, starting with an audit.
Key takeaways
- The dangerous failures are silent: a broken contact form or a failed backup loses money without an error.
- An untested backup is not a backup — restores are tested on a schedule.
- Separate the budget for keeping software running from the budget for improving it.
- Taking over someone else's system starts with an audit, not changes.
/Building for Pakistan
What supporting a system in Pakistan involves
The details that make support & security for Pakistan different from anywhere else — and that we plan for before the first screen is designed.
| What changes | In Pakistan |
|---|---|
| Cover and working hours | Same time zone (PKT, UTC+5). Calls and support run on Pakistani business hours. |
| Data and privacy obligations | Pakistan has no comprehensive personal data protection act in force yet; a draft bill has been in progress for several years. Sector regulators set their own rules — the State Bank for payments and fintech, PTA for telecoms. |
| Invoicing continuity | FBR is moving sales-tax-registered businesses onto digital invoicing integrated with its systems, in phases. Which phase applies to you depends on your registration — confirm your date with your tax adviser before the system is designed. |
| Channels we are reachable on | WhatsApp, Phone calls, SMS |
| Pricing | Business websites start from PKR 35,000. Every other project gets one fixed written quote after a discovery call. |
/How we work with you
Visit by appointment, or work with us remotely
Our office is at Office 103, Bahria Complex 1, MT Khan Road, Karachi — visit by appointment before you commit to anything. Businesses in Lahore, Islamabad and the rest of the country work with us on WhatsApp and video calls, at the same price.
Same time zone (PKT, UTC+5). Calls and support run on Pakistani business hours.
/Included
What you get
- 24/7 uptime monitoring
- Security patching & OWASP audits
- Backups & disaster recovery
- SLA-backed incident response
/Guides
Read before you hire: support & security
- ERP & SystemsERP Audit: How to Check Whether Your ERP Is Actually Working for Your BusinessA practical ERP audit for business owners: whether people use the system, whether the data can be trusted, whether stock and accounts reconcile, who can change what, and whether to fix, extend or replace it.Read
- ERP & SystemsHow to Sync a Chart of Accounts Between AR and ERP SystemsA step-by-step way to keep an AR system and an ERP on the same chart of accounts — one owner, a mapping table, a control account and a month-end check.Read
- Web DevelopmentGlobal Website Operations: Running One Website Across Several CountriesWhat it takes to run one website for several countries — who owns what, languages, regional speed, consent, lead routing and a monthly check per market.Read
/Work
Projects for Pakistan
/FAQ
Support & Security in Pakistan: common questions
Can you support a system another company built?
Yes. We start with an audit of code, hosting, backups and access, so both of us know what the system is before we agree terms.
Do you keep off-site backups?
Yes, and we test restores on a schedule. A backup nobody has restored is not yet a backup.
Can someone come to our office?
For Karachi clients, yes. Elsewhere in Pakistan support runs on WhatsApp, calls and remote access.