Shipping and Service Delivery Policy

1. What we deliver

A2Z Global Enterprises (Pvt) Ltd, trading as A2Z Global, provides services and software, not physical goods. Nothing is shipped by courier or post, and no shipping or delivery charges are added to any order.

2. How each service is delivered

• Websites and web applications: shown to you on a live review link while they are built, then published on your domain, on hosting in your name, with the source code in a repository you can access.
• Software, ERP and CRM systems: delivered in stages. Each stage is installed on hosting in your name and handed over with user accounts for your team and training for the people who will use it.
• Mobile apps: shared as test versions for review, then published to the App Store and Google Play under your own developer accounts.
• Design and branding: delivered as digital files by email or shared folder.
• Support and maintenance plans: delivered as an ongoing service for the period paid for, by phone, WhatsApp and email.

3. Delivery times

• Starter business website: 72 hours from receiving your content (logo, text and photos) and your approval of the design.
• Larger websites and online stores: usually two to eight weeks, as stated in your written quote.
• Custom software, ERP and CRM systems, and mobile apps: delivered in stages; a first version usually takes six to twelve weeks. The date for each stage is stated in your written quote.
• Support requests: acknowledged within 1 business day, or within the response time in your support plan.

Delivery times start when we have received the payment and the content or information the quote asks for. Delays in providing content or approvals move the delivery date by the same amount.

4. Delivery within Pakistan and abroad

All work is delivered online from our office in Karachi, so the same terms, times and prices apply in every city in Pakistan and to clients abroad. For clients outside Pakistan, calls are arranged in working hours that overlap with yours.

5. Confirming delivery

Each stage is delivered with a short list of what it includes. You confirm in writing (email or WhatsApp) that it matches the agreed scope, or tell us what does not. If we hear nothing within 7 days of delivery, the stage is treated as accepted, but this does not affect your right to have defects fixed.

After launch, 60 days of support are included with every starter website. Defects in any delivered stage are fixed free of charge as set out in our Cancellation, Return and Refund Policy.

6. If a delivery date moves

If a delivery date is going to be missed for reasons on our side, we tell you in writing before it passes, with the reason and a new date. If the delay is serious, you may cancel the remaining work under our Cancellation, Return and Refund Policy, and any amount paid for work not delivered is refunded.

7. What you own on delivery

Domains, hosting accounts, app store accounts and the source code are set up in your company's name. Ownership of the work delivered passes to you on payment for it, as set out in our Terms and Conditions.